Sales Support Specialist (HYBRID)

Trooper, PA
Full Time
Entry Level
About InBody New York
InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.   
We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role
InBody is seeking a Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring all sales are processed accurately, efficiently, and in compliance with company policies. This position works closely with the Sales, Logistics, and Accounting teams to manage the end-to-end sales documentation process. The ideal candidate is highly detail-oriented, organized, and comfortable working with multiple systems to support smooth sales operations. This role requires strong analytical and communication skills to identify discrepancies, verify order details, and uphold data integrity across CRM and ERP systems. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense and opportunities abound.

This is a full-time, hybrid position at our office located in Trooper, PA reporting to the Finance Manager. 

Key Responsibilities 
  • Process sales on the backend using information from the CRM to create accurate sales agreements, quotes, and related documentation
  • Review sales documents (Purchase Agreements, POs, quotes, sales tax exemption forms, etc.) for accuracy, completeness, and compliance with company policies
  • Reproduce approved orders in the ERP system to generate Sales Orders for fulfillment and invoicing
  • Identify and flag inconsistencies in sales items, prices, or discounts that do not align with sales policy guidelines
  • Invoice delivered orders with correct payment terms, payment type, and supporting documentation
  • Verify customer order information to ensure accuracy, including reviewing prior records to prevent duplicates or inconsistencies, and validating supporting documentation for compliance purposes
  • Maintain organization, accuracy, and confidentiality when handling sensitive company and customer information, including sales documents and data
  • Communicate with sales team regarding incomplete orders or issues to ensure timely and proper processing
  • Process returns and other post sales-related orders in ERP according to company policy
  • Support resolution of client inquiries related to orders, documentation, or billing
  • Perform data entry tasks for sales figures, metrics, and other relevant information
  • Perform other duties as assigned by the Finance Manager
  • Assisting with shipping arrangements for Logistics for White Glove Services.
  • Assisting with on/offboarding process for the HR department for MS account creation/deactivation
Essential Qualifications 
  • 1–2 years of experience in sales operations, order processing, or administrative support (experience in CRM/ERP systems preferred)
  • Exceptional attention to detail and accuracy when handling financial or transactional data
  • Strong organizational and time management skills with the ability to prioritize multiple tasks and deadlines
  • Excellent communication skills, both written and verbal, with the ability to interact effectively across departments
  • Proficiency in Microsoft Office; experience with Zoho CRM and Dynamics 365 (ERP) a plus
  • Type a minimum of 55+ WPM
  • Ability to identify data discrepancies and resolve them proactively
  • Comfortable working in a fast-paced, deadline-driven environment
  • Self-motivated with a strong sense of accountability and ownership
Bonus Qualifications 
  • Bachelor’s degree in Business Administration, Operations Management, or a related field
  • Hands-on experience with CRM and ERP systems, especially Zoho CRM and Microsoft Dynamics 365 Finance & Operations
  • Familiarity with sales document workflows including quotes, purchase agreements, invoices, and sales tax documentation
  • Working knowledge of sales policies, pricing structures, and approval processes
  • Strong analytical mindset with the ability to identify and correct data inconsistencies
  • Experience supporting a Sales Operations or Revenue Operations team preferred
  • Ability to adapt quickly to process changes and new system updates
  • Commitment to maintaining accuracy, efficiency, and professionalism in all aspects of work
Benefits*
  • Medical (PPO), Dental (PPO), Vision (PPO) & Life Insurance 
  • 401(k) plan with company match up to 3% 
  • Competitive PTO package 
  • 11 annual paid holidays 
  • Job-related training reimbursement 
  • Monthly internet reimbursement 
  • Gym membership reimbursement
*Benefits begin after successful completion of the 90-day introductory period and/or other tenure requirements. The above-stated benefits may change without prior notice.

Pay Range 
  • $22.00 - $27.00 per hour
Disclaimer 
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice. 
 
COMMITTED TO EQUAL OPPORTUNITY   
Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment.   

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503. 
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