Software Support Specialist (REMOTE)

Remote
Full Time
Entry Level

About Our Company:  

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.  

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.  
 

About the Role: 

We are looking for a Software Support Specialist to provide technical support solutions for our customers across our various platforms and products. You will be responsible for delivering technical solutions related to the operational and troubleshooting aspects of our products to ensure a high level of customer satisfaction. You will serve as the go-to expert for diagnosing and resolving technical issues, discussing integration needs and requirements, and conducting situation analysis, all while providing exceptional customer service. 

The ideal candidate has a hunger for solving complex technical challenges in a fast-paced, customer-facing environment. We’re looking for an optimistic self-starter with a strong technical aptitude, excellent communication skills, and a passion for helping others. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound. 

If you are interested in being at the center of technical support and enjoy working closely with customers to deliver impactful solutions, this is the perfect position for you! 

This is a full-time, remote position reporting to the Software Support Assistant Manager. 


Essential Responsibilities: 

  • Serve as the liaison between clients experiencing technical issues and the Development Team to ensure timely and effective solutions 
  • Provide technical support via phone and email for web cloud and mobile applications 
  • Assist customers with cloud application services, including account setup and troubleshooting 
  • Report and track bugs in both cloud and local applications 
  • Act as a product expert by delivering training sessions and guidance to customers. 
  • Provide remote system support, troubleshooting, and diagnostic assistance for company product 
  • Prepare reports and maintain accurate records 
  • Collaborate with team members and other departments to improve service efficiency and satisfaction 
  • Troubleshoot technical issues and provide timely solutions 
  • Deliver exceptional customer service, ensuring a positive experience with each interaction, addressing customer concerns with empathy, and providing effective solutions in a professional and timely manner 
     

Essential Qualifications: 

  • You must reside in the listed states: AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR
  • 3+ years of experience in product or technical support (preferably in medical devices, electronic troubleshooting, software diagnosis, and/or problem analysis) 
  • Solid understanding of computer software, electronics, and software systems 
  • Experience with CRM/helpdesk/ticketing systems 
  • Excellent communication, organizational, and time management skills
  • Strong problem-solving, troubleshooting, critical thinking abilities, and decision-making skills
  • Ability to prioritize multiple tasks in a fast-paced, changing environment 
  • Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised 
  • Passion for delivering outstanding customer service and fostering positive relationships with customers 
  • Must pass the internal products certification training within the introductory period 
     

Bonus Qualifications: 

  • Experience with software coding languages, software development process, buildout, and troubleshooting 
  • Builds trust and rapport with customers through quality service and the desire for excellence 
  • Positive, helpful, and professional demeanor 
  • Able to think of the “big picture” and the overall customer journey when considering the customer’s experience 
  • Solution- and service- oriented 
  • Dynamic, creative, and resilient 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 

Benefits Summary*: 

  • Medical (PPO), dental (PPO), vision (PPO), & life insurance* 
  • Flexible spending account (FSA) and dependent care account (DCA)*     
  • 401(k) plan with up to 3% company match*     
  • Paid vacation and sick leave 
  • 11 annual paid holidays and paid time off for birthday 
  • Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up 
  • Discounted pet insurance 
  • Job-related training reimbursement*   

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements. 
 

Pay Rate Range:  

  • $22.00-$27.00 per hour 
     

COMMITTED TO EQUAL OPPORTUNITY 

Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment. 

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503. 

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